Shipping & Delivery Policy

Shipping Information

We ship orders throughout New Zealand using reputable New Zealand courier services.

Orders are typically dispatched within 1–3 working days, depending on stock availability.

Delivery timeframes are generally:

• North Island: 2–5 working days
• South Island: 3–7 working days
• Rural addresses: Please allow additional delivery time

Large or heavy items may be shipped using specialised freight services.

Shipping costs are calculated during checkout based on:

Customers are responsible for selecting the correct shipping option during checkout.

For oversized or unusual items, please contact us before ordering to confirm freight costs.

If incorrect freight is selected, we may contact you to arrange payment of the correct shipping cost before dispatch.

Orders are processed during normal business hours:

Monday to Friday (excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

Risk of loss or damage to goods passes to the customer once the goods have been delivered to the delivery address provided.

If goods arrive damaged, please notify us within 48 hours of delivery so we can assist with a courier claim.

While we aim to deliver within the stated timeframes, delays may occur due to:

We are not liable for delivery delays outside our control.

International shipping may be available by request.

Customers are responsible for: