Returns & Refunds

Returns & Refund Policy

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

To arrange a return, please contact us with:

All returns must be authorised before goods are sent back.

Returned goods must:

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.

If your product arrives faulty, damaged, or incorrect, please contact us as soon as possible so we can resolve the issue promptly.

Under the Consumer Guarantees Act 1993, customers may be entitled to:

depending on the nature of the issue.

Once returned goods have been received, inspected, and approved, we may provide:

Refunds will generally be processed using the original payment method.

Please note that shipping charges and third-party transaction fees may not be refundable unless required by New Zealand consumer law.

The following items may not be eligible for return:

Where possible, we may offer exchanges for products of equal value.

Additional shipping costs may apply.

Returns are generally processed within 5–10 working days after returned goods have been received and inspected.

For all return enquiries, please contact the ToolTimeNZ team through our website contact page.

Thank you for shopping with ToolTimeNZ.