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Shipping & Delivery

Shipping Information

New Zealand Shipping

We ship orders throughout New Zealand using reputable courier and freight providers.

Orders are typically dispatched within 1–3 working days, subject to product availability and supplier stock levels.

Estimated delivery timeframes are:

• North Island: 2–5 working days
• South Island: 3–7 working days
• Rural addresses: Please allow additional delivery time.

Large, oversized, or heavy items may be shipped using specialised freight services.

Shipping Charges

Shipping costs are calculated at checkout based on the delivery address, package size, weight, and selected shipping option.

Customers are responsible for selecting the appropriate shipping option. If an incorrect shipping option is selected, we reserve the right to contact the customer to arrange payment of any additional freight charges before dispatch.

For oversized, bulky, or unusual items, please contact us before placing your order to confirm freight costs and delivery arrangements.

Order Processing

Orders are processed during normal business hours, Monday to Friday (excluding New Zealand public holidays).

Orders placed outside these hours will generally be processed on the next business day.

Delivery

Delivery timeframes are estimates only and are not guaranteed.

Risk in the goods passes to the customer when the goods are delivered to the delivery address specified in the order.

If a parcel is lost or arrives damaged, please notify ToolTimeNZ within 48 hours of delivery so we can assist in resolving the issue with the carrier where appropriate.

Delivery Delays

While we aim to meet the estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Courier or freight delays
• Severe weather events
• Supplier stock shortages
• Public holidays
• Regional delivery disruptions

ToolTimeNZ is not liable for delays caused by third-party courier or freight providers.

International Shipping

International shipping may be available for selected products upon request.

Customers are responsible for:

• Complying with the destination country's customs requirements.
• Payment of any import duties, taxes, customs clearance fees, or other government charges.
• Any additional international freight costs that may apply.

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